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Questions about your ritual, or just want to say hello? Reach out anytime.

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We're here to help with questions, feedback, or just to connect.

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hello@mermaidsoulskincare.com
+61 (02) 9000-0000
Paddington, Sydney NSW 2021 Australia
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Questions

Everything you need to know about ordering and caring for your skin.

How long does shipping take?

We ship within 2-3 business days. Most orders arrive within 5-7 business days depending on your location. You'll receive tracking information as soon as your package leaves our hands.

What if my order doesn't arrive?

We stand behind every shipment. If your order goes missing, contact us with your order number and we'll make it right. No questions asked.

Can I return my products?

Yes. If a product isn't right for your skin, return it within 30 days for a full refund. We believe in letting you try before you commit.

Are your products cruelty-free?

Absolutely. We never test on animals and source our ingredients responsibly. Our formulas are clean, kind, and made with intention.

What's in your products?

Ocean-inspired botanicals and plant oils designed to calm and restore sun-stressed skin. Every ingredient serves a purpose. See the full list on each product page.

Still have questions?

Reach out to us directly below.